Terms & Conditions
Use of this web site constitutes your acknowledgement that you have read, and agree to, the terms and conditions of use presented herein. If you do not agree to any part of these terms and conditions, you must not access or use this site in any way.
This site and all of its contents are property of Siyyaha All information, text, graphics, software, images and coding (together comprising the "contents") are the property of Siyyaha and/or its various third party providers. No part of the contents may be reproduced, modified, removed, sold, transferred, or otherwise distributed without the express written permission of Siyyaha and/or the applicable third-party providers. All Siyyaha trademarks and trade names used on or in connection to this web site shall remain the exclusive property of Siyyaha, and your use of this site shall not be deemed to give you any rights in or to any trademarks of Siyyaha. The contents of this site are for personal use only. You may only use this site and its attendant services to make legitimate reservations and purchases. You agree that you will not use this site or the representatives of Siyyaha to make false or fraudulent or speculative reservations or purchases.
Much of the information on this site is supplied by third party providers, and Siyyaha accepts no responsibility for errors, omissions, inaccuracies or misleading statements which may appear anywhere on this site, whether or not they were supplied by third party providers.
Terms and Conditions
Siyyaha website is owned and operated by Java Travel and Tourism LLC (doing business as " Siyyaha.com ")
Change in our terms and conditions
Siyyaha.com reserves the right to change and modify these terms and conditions at any time without notice. Changes will be effective as soon as they are published on the Siyyaha.com website.
All bookings/reservations to be made online. it is the cleint responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the pre-paid accommodation voucher are correct. Once the reservations/requests are confirmed, Siyyaha cancellation, amendment, no-show policy is stated in the cancellation policy before booking or at the booking confirmation. Groups
A booking is considered to be a “group booking” when there will be ten (10) or more Pax travelling. Siyyaha reserves the right to cancel any FIT booking made for a group or, if determines, at its sole discretion, that the booking was/has been made for the purpose of holding space for a future sale. clients must submit its group request using the Siyyaha.com group page.
Names of persons travelling
It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.
If Our e-mail has been sent to Your Junk or Bulk mail folder, You can prevent this from happening again by opening Our e-mail and clicking on the 'not spam' or 'this is not spam' button.
It is the responsibility of the the client making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate, the hotel are within their rights not to accept the booking and in this case no refund will be made.
While Siyyaha undertake to ensure that the clients’ requested room type, and smoking preference is available, Siyyaha cannot guarantee the actual bedding make-up of the room. These requests are sent to hotels and are subject to availability. Siyyaha will try that the hotel provides the room type(s) booked however, there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked. Late check-in
If a Customer is expected to arrive after 21:00 hours, please contact the hotel and inform them of Customer’s arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.
Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Siyyaha. Hotel categories/ local classification and star (*) ratings
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example, a 5* Bangkok hotel will not be the same as a 5* London hotel. Java Travel are not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.
Payment and rates
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Siyyaha reserves the right to update room rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates You have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
All rates are valid for the leisure market only. Siyyaha will not accept responsibility for any booking, if it becomes known that a Client is not travelling for leisure purposes. Hotels may refuse to honor our contract rate and charge “rack rate” to the clients directly. Rates include applicable hotel taxes. Tourist/local/city taxes, which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in “Remarks” and on the voucher.
Chargeback & fraud
Clients are financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds. Without prejudice to the right of the clients to appeal a reported chargeback with the acquiring bank, clients explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Siyyaha and/or its affiliated acquiring entity, provided that Siyyaha notifies the client of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Siyyaha has no liability whatsoever and will not refund any payment to your credit card, debit card or your account. Upon notification of a Chargeback, Agent may initiate a challenge to the Chargeback by forwarding all transaction information to Siyyaha within permitted time period by e-mail (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Siyyaha will forward this information to the acquiring bank. Chargeback case will be finalized regarding to the International Card Regulations (Visa, Mastercard, etc) between Issuer Bank and Acquirer Bank which, will make the final decision of the case.
In order to protect Siyyaha against any form of fraud, unauthorized use of the services or prohibited activities, including, but not limited to misuse of client Account ID, Siyyaha Travel will have the right to Immediately modify and/or suspend some or all of the provision of services to the client by written notice. Siyyaha shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:
• Number of Chargebacks effecting the reputation of Siyyaha
• Siyyaha reasonably suspects or has evidence that fraud is or may be occurring;
• Siyyaha reasonably determines that the Agent is willfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs
• The risk profile of Agent and/or its transactions change significantly;
• An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Java Travel to modify, suspend or terminate the Services
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.
Our company name will appear as Siyyaha on Your card statement. If a Siyyaha client has used its someone else credit card to make the hotel booking then, it is the responsibility of the client the owner , in order to avoid any misunderstandings. Siyyaha reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a hotelier or local client. In the event of a price error and/or omission, we will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability We will offer You a suitable alternate hotel.
Resort and international transaction fees
The majority of credit card providers charge some sort of an international transaction fee. This fee is passed on by certain credit card providers because, the charge for Your booking has been processed outside of the country that You reside in. Please note that the charge has not been passed on by Siyyaha and that Siyyaha cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.
Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. Siyyaha is not responsible for resort fee charges and has no control over their implementation. Additional & incidential charges
Hotels may impose additional or incidental charges to the Customers such as; air conditioning, safe, mini fridge, rental television, remote control, etc. upon which Siyyaha has no control over or accepts any responsibility. Any such charges must be paid directly to the hotel. Likewise, Siyyaha has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, etc.
During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Siyyaha cannot be held responsible for any such Gala supplements passed on by the hotel.
Booking Cancellations & Amendments
We prefer that all cancellations and amendments are made on the Siyyaha website. Alternatively, you can contact the Siyyaha Reservation Team via e-mail or fax before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.
Siyyaha will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel. All request for cancellations that are not made in proper time frame are subject to cancellation fee determined by Siyyaha. It is important to note that only one amendment per booking will be accepted. If You require further amendments, please cancel and re-book with new details. When You re-book, new rates may be applicable.
During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policies of which You will be informed as soon as Java Travel is notified.
In certain cases, name changes are not permitted, and the bookings may need to be cancelled and re-booked. In this case new rates may apply. Any booking which offers free nights or early booking savings are liable to certain restrictions, which we will inform You about as soon as Siyyaha is notified. Generally, these restrictions are; no name changes and no extension or reduction of nights e.g., You have booked a stay that includes 1 free night and Your Customer decides to cancel then, the free night will not be refunded because this was free. The nightly room rates might increase after a confirmed amendment, even if You decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date. If amendments are permitted, the following Amendment conditions may apply: Changes to arrival/departure date, room type, or name change or where special offers were applied at the time of the booking may result in the re-pricing of that item, Product or Service.
Special events period
During Special Event Periods, Providers and Hotels may pass on a different cancellation policies of which Client will be informed as soon as Siyyaha is notified. Also, Provider(s) may not honor Siyyaha’s usual reduced rates, which means that the price Customer pays may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, hotels and providers may pass on a different cancellation policies of which You will be informed as soon as Java Travel is notified.
Proof of id
When a booking has been made by a 3rd party Siyyaha reserves the right to request proof of ID from the credit cardholder as well as a signed authorization form to protect Your Siyyaha account. This security measure is not to cause any inconvenience but, intended to protect the credit card holder against any credit card misuse.
Relocation of your clients
If the original hotel booked is closed, over booked, has maintenance problems and/or cannot provide the room(s) booked, you accept that the hotelier or Provider is responsible for finding You alternate accommodation of a similar standard. Where we have prior notice Siyyaha will contact You by e-mail.
In case of any relocation, Siyyaha is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Siyyaha constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals can affect the outcome). Siyyaha accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.
Hotel information and facilities
While Siyyaha strives to present hotel information on its website as accurately as possible, We are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during the client's stay or not suited to Your client's individual tastes and preferences for these information are provided by hoteliers or third-parties. Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Siyyaha cannot accept responsibility for any disturbance or inconvenience to Your client for reasons beyond the hotelier’s control or for accidents or losses in which may have caused by hotel management or staff. Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You book and not identical to the room client(s) is/are allocated at the hotel. All the hotels on Siyyaha website require one of the guests to be at least 18 years old. In some states of the United States there are higher age limits. If You have booked a hotel in the Unites States and the travelers are under 25 years of age, please contact the hotel directly for clarification.
Maps are provided for information purposes only. While Siyyaha.com strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that You contact the hotel directly to obtain the most current and complete location information and directions.
Any complaint which cannot be resolved at the hotel must be notified to us by logging Siyyaha website and selecting the message category 'Complaint'. All complaints must be notified to Us within 14 days of the checkout date. A copy of the complaint must be also being submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Siyyaha to the relevant party. Response times do vary from between 5-20 working days depending upon the nature of the query in question.
Siyyaha will not be obliged to request any visa documents from the hotel for any bookings which have not been paid for in full. Siyyaha will do the best to accommodate Your request, but it is not guaranteed that the hotel will respond to Your visa document request. Siyyaha has no control over any charges that a hotel may implement for visa support documents. In the event that a hotel implements charges for visa support documents, Siyyaha requires that the client make the relevant payment directly to the hotel.
Promotions and promotional rates
Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Siyyaha reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for Your requested dates for the most current rates.
Telephone calls to Siyyaha may be recorded to enable us to monitor and improve our services. Please contact us at email@example.com if You do not want to receive any promotional e-mails, newsletters or special deals. Java Travel shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions, etc. The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that area and/or country e.g., the heating system in Italy can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Siyyaha is not liable for the practices of hotels regarding to these issues.
Limitation of liabilities
Siyyaha shall not be liable to You for;-any and all indirect or consequential losses which may be incurred by You. This shall include but not limited to; (i) any loss of profit (whether incurred directly or indirectly); (ii) any loss of goodwill or business reputation; (iii) any loss of opportunity; (iv) any act(s) and/or omission(s) of the Client(s) affected or any Member(s) of their party; (v) any act(s) and/or omission(s) of a third party not connected with the Services and which were unforeseeable or unavoidable; (vi) any circumstances beyond Siyyaha’s control such includes, but are not limited to, acts of nature, labor disputes or any other irregularity beyond Java Travel ’s control. Siyyaha disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond its control.
Controlling law and jurisdiction
These Terms and any action related thereto will be governed by the laws of United Arab Emirates. All claims, legal proceedings or litigation arising in connection with the Product, Travel Inventory, Services will be brought to courts located in Abu Dhabi, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi, UAE to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Siyyaha shall still be allowed to apply for injunctive remedies (or other equivalent types of urgent legal remedy) in any jurisdiction. The prevailing party shall have the right to collect from the other party its legal fees, expenses and costs and necessary disbursements and attorneys' fees incurred in enforcing this terms and conditions.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced fully permitted by applicable law, and You will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions
IMPORTANT - If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced fully permitted by applicable law, and You will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions ACCEPTANCE & ACKNOWLEDGEMENT - If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but, contact Us for clarification.
Personal information collection and use
We may use the information you provide about yourself to fulfil your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. Sometimes, we also use this information to communicate with you, such as when we make changes to our subscriber agreements. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Statement. E-mail addresses may be used to inform clients of services and offers which are most likely to be of interest to them. With respect to this use of personal information, customers may at any time indicate their preference not to receive such information by changing their account settings. Or may click on a link named “Unsubscribe” which is embedded with every email sent by Siyyaha.com in order not to receive future messages.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency). Method of Payment, Card Types accepted and Currency:
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.
Siyyaha.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED
Cancellation and refund policy
Refunds will be done only through the Original Mode of Payment.
In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.
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Siyyaha is one of the fastest-growing online accommodation platforms in the Middle East listing over 425,000 properties providing services in many different languages, 24/7 multi-lingual customer service & support around the world. Siyyaha is part and product of Java Travel & Toursim LLC. .
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